faq

Q: Why are the colors of your website so dark/bright on my screen?

A: If you're having problems viewing the site, we recommend modifying your screen settings.

PC users: You can adjust your settings on the monitor to make the screen brighter. You can also improve the resolution by right clicking on the desktop and selecting preferences/properties. The resolution can be found under the settings tab. Use the slider bar to find a color that is good for you.

Mac users: Click on the apple in the top left hand corner of your screen. Go to Control Panels/Monitors. In this area you can modify color depth, resolution, contrast, and brightness. We recommend your color depth be "millions of colors", and your resolution be 800 x 600 or 1024 x 768. If you need to modify contrast and brightness, adjust until the page appears how you want it on your screen. If you have the Mac version of Internet Explorer 5 or greater, you can also enlarge the type on your screen. Do this by using the command (apple) and plus/minus keys.



Q: Is your site secured? What is your privacy policy?
A: General Statement

VivianKate.com respects the privacy of all individuals visiting our website. This Privacy Policy will outline what type of information VivianKate.com will collect and what may be done with this information. VivianKate.com reserves the right to amend this Privacy Policy at any time. In that case, the changes will be posted here.

Personally-Identifiable Information

Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly. In the case that you do submit personally-identifiable information to us, it may be stored by VivianKate.com and may be used by VivianKate.com to contact you. Your personally-identifiable information WILL NOT be sold or given to a third party for use in marketing or solicitation. VivianKate.com will confidentially maintain your personal information and will use it only to enhance or support your relationship with VivianKate.com. It is possible, however, that VivianKate.com may be forced to disclose your information to the government or another third party in certain circumstances.

While VivianKate.com will work hard to keep your personal information private, it is possible that a third party could intercept your information illegally. If, to our knowledge, this occurs, VivianKate.com will contact you in order to explain the situation. .

VivianKate.com does not intend to collect or maintain personally-identifiable information from children under the age of thirteen. If a child does submit this type of information to VivianKate.com, a parent or guardian should contact us using the contact information provided at the bottom of this page. .

If you would like to remove your information from our database, change your information, or opt out of receiving communication from VivianKate.com, you may contact us using the contact information provided at the bottom of this page.
Other Information and “Cookies”
Certain information that is not personally-identifiable (such as your internet browser, operating system, and IP address) may be collected automatically. When you visit our site, your computer may receive a “cookie” from VivianKate.com. This “cookie” will be stored on your computer and used to collect information. Most internet browsers will allow you to block or erase “cookies” from your hard drive. Please refer to your browser’s help section to learn more about this.
Security
While VivianKate.com will work to maintain your security, no internet data transmission is 100% secure. Therefore, we cannot guarantee or warrant the security of your information.
Third-Party Websites
This Privacy Policy applies only to VivianKate.com, and not to any other website (including those that are linked to and from VivianKate.com).
Questions
If you have any questions regarding this Privacy Policy, please feel free to contact us. Phone: 419-872-5070 E-mail: sales@VivianKate.com

Q: What forms of payment does VivianKate.com accept?
A: Vivian Kate accepts Visa, MasterCard, Discover, and American Express.

Q: Can I order by phone?
A: You may order by phone! Please contact us at 419-872-5070 to place you order.

Q: Do you have a catalog?
A: Vivian Kate does not offer a catalog. All of our styles can be viewed and ordered on our website.

Q: Can I change my order?
A: We apologize, but after you submit your order you cannot make changes or cancel it.

Q: How do I contact you regarding my order?
A: You may contact us via email or phone.
Phone: 419-872-5070
Available Monday - Saturday 10:00am – 8:00pm
Sunday 12:00pm – 5:00pm EST
E-Mail: sales@VivianKate.com

Q: What is your return policy?

A: You must contact us at:
Phone: 419-872-5070
Available Monday - Saturday 10:00am – 8:00pm,
Sunday 12:00pm – 5:00pm EST
E-Mail: sales@VivianKate.com.

Please contact us with the following information:

  • Your full name
  • Your order number
  • Your phone number
  • Your email address & shipping address, if applicable
  • The item number(s) and description(s) of the item(s) you are returning or exchanging
  • Whether you are requesting a return or exchange
  • The item number(s) and description(s) of what you would like in exchange, if applicable
  • Your approval to charge your credit card for the exchanged item(s) being shipped
Return/Exchange Policy
  • All Sale items purchased on VivianKate.com are FINAL SALE and may not be returned or exchanged.
  • Merchandise may not be returned if worn or washed. Vivian Kate will not accept any item returned with obvious signs of wear or with any of the original tags removed.
  • Returns/exchanges must be initiated within 14 days of the purchase date listed on the front of this receipt. Vivian Kate items sell quickly, so contact us as soon as possible to make exchanges.
  • Allow 2-4 weeks for processing returns/exchanges.
  • VivianKate.com is not responsible for returned items that are lost or damaged in transit.
Returns
  • Contact us to get a Return Authorization Number (RA#).
  • RA# must be written clearly on the outside of shipping box.
  • Please return item(s) to Vivian Kate with your preferred method of shipping. You are responsible for all inbound and outbound shipping costs.
  • >ns/exchanges must have an RA# issued by our VivianKate.com Customer Service Team. Please contact us at Phone: 419-872-5070 E-mail: sales@VivianKate.comv Any returns without an RA# will be refused and returned.
Exchanges
  • Contact Vivian Kate Customer Service to receive your Return Authorization Number (RA#) and to select the item(s) you would like in exchange.
  • You will be charged for the new item(s). When we receive the returned item(s), we will issue you a refund.
  • If an item is not available for exchange, we will issue you a refund for the returned item(s).
International Returns/Exchanges
Please contact Vivian Kate Customer Service for a Return Authorization Number (RA#) and then return the item(s) using any shipping method available
We recommend you use a method that can be insured and tracked. Vivian Kate is not responsible for lost or damaged packages.
Vivian Kate will not assume responsibility for any additional international shipping fees, nor can we reimburse you for any fees incurred.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

Q: What sizes do you carry?
A: Vivian Kate carries sizes 24 to 33 or 00 to 16.

Q: How quick do you respond to emails?
A: We try our very best to respond to emails daily. We hope to get an answer to you within 24 hours. You may call our Customer Service team at

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